My connection speed fluctuates all the time, I’m meant to be getting 500 Mbps from my ISP. Why?

This usually happens because Wi-Fi speeds are affected by distance, walls, and interference. Your broadband speed (500 Mbps) is what arrives at your router, but Wi-Fi is shared out across the house. The further you are from the access point, the lower the speed. We can help improve coverage and consistency, so you get much closer to full speed everywhere.